Setup Citrix Receiver Standalone App

This guide demonstrates how to setup the standalone version of the Citrix Receiver application on Windows to enable direct access to EPIC (VPN is required for off-site access).  It also demonstrates how to reset your Citrix Receiver application if you are having connection issues.

Setup Receiver App in Standalone mode (VPN required for off-site access)
  • If you are off-site, please connect to the VPN using either:
    • Cisco AnyConnect HealthNet VPN client
    • Pulse Secure VPN client
  • Launch the Citrix Receiver application from your Start Menu (or desktop icon)
Launch Citrix Receiver app from your Start Menu
  • The Citrix Receiver application will quietly launch and display the following icon in your system tray
    • If you prompted with an "Add Account Window", please continue to the next
      • If you do not see an "Add Account" Window, you will need to perform a Citrix Receiver reset (see below)
Locating the Citrix Receiver icon in your Windows system tray
Add your Citrix Receiver Server Address
  • In the first Account box, please enter the following:
    • Username: shands\Your-EPIC-Username
    • Password: Your EPIC password
    • Click Log On.
Enter your Citrix Credentials (Box 1)
  • In the second Account box, please enter the following:
    • Username: Your-EPIC-Username
    • Password: Your EPIC password
    • Domain: Shands should already be selected
    • Click Log On.
Enter your Citrix Credentials (Box 2)
  • A new Citrix window should open, and provide you with a list of all available apps
    • Selection Production Hyperspace to enter Epic
  • A new EPIC Production icon will be placed on your desktop.
    • You can use this new EPIC Production icon to launch EPIC from this point on
    • Enter your EPIC credentials when prompted after you launch EPIC
Citrix Receiver App Selection

 

Reset Citrix Receiver App (VPN required for off-site access)
  • If you are off-site, please connect to the VPN using either:
    • Cisco AnyConnect HealthNet VPN client
    • Pulse Secure VPN client
  • Launch the Citrix Receiver application from your Start Menu (or desktop icon)
Launch Citrix Receiver app from your Start Menu
  • The Citrix Receiver application will quietly launch and display the following icon in your system tray
Locating the Citrix Receiver icon in your Windows system tray
  • Right-click on the Citrix Receiver icon, and select Advanced Preferences
Right-click and select Advanced Preferences from the Citrix Receiver system tray icon
  • In the Advanced Preferences Window, select Reset Receiver:
    • Confirm that you wish to reset Citrix Receiver:
      • Select Yes, reset Receiver
    • Click OK when Citrix Receiver has been reset
In the Advanced Preferences Window, select Reset Receiver

 

Confirm - Yes, reset Receiver

 

Acknowledge Receiver reset complete: Click Ok
  • Citrix Receiver should automatically relaunch:
    • Proceed to the Add Account section of the setup guide above