UF Department of Orthopaedics Information Services

On this page you will find information on the UF Department of Orthopaedics Information Services division. We are responsible for maintaining the department's computer and IT resources.

How to Obtain Computer Support

The best and fastest way to get computer support is to use our Track-It help desk system. There are two ways to enter a new request into this system. You can use the Track-It Web Interface or send an e-mail to helpdesk@ortho.ufl.edu. There is also a link to the Track-It web system on the menu bar of the MyOrtho pages for easy access. Please include a thorough description of any problem you are having. There is also a brief tutorial on how to use the web interface available here.

Work orders entered through Track-It will always have priority over phone calls or conversations in the hallway. We receive an e-mail and a page on all new work orders so high priority or work stoppage problems will still be seen and resolved as quickly as possible. This will also prevent any delays from e-mailing or leaving a phone message for one of us who is out of the office for the day or on vacation since we all see the work orders come in to Track-It.